FRM-OPS-13·Get In: account, identity, credentials·v0.1·PublicForms register
Step 3 of 4under a minuteone more after this

Nearly there. Two things only you will know.

Pick a password and a PIN

The password signs you in. The four-digit PIN is asked before anything that moves money, so keep it to yourself.

Why we ask. The password opens the portal. The PIN guards every shilling that moves, so only you should know it.

Sign-in password

For the Business Portal and the merchant app

12 characters or more, upper and lower case, a digit

StrengthStrong
  • ✓At least 12 characters
  • ✓Letters and numbers
  • ✓Not your name, phone or business name
  • ·A symbol makes it stronger
Never reuse a password from another service.

Transaction PIN

4 digits · used on the app, USSD *150*88# and for step-up

Choose a PIN

Confirm PIN

Not a sequenceNot repeated digitsNot your birth year
Three wrong attempts lock the PIN for 30 minutes; reset needs your password and an SMS code.

What each one protects

Password plus an SMS code signs you in. The PIN, or an authenticator code, is the step-up before any money leaves: payouts, refunds, settlement account changes and live API keys.
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